Why businesses should be using Customer Loyalty Programs
Every business wants to grow their customer base who come back again and again and are ready to share their experiences with everyone they know.
It makes sense as Loyal Customers are the best win for a brick and mortar business. It costs five times as much to attract new customers.
In today’s digital era, consumers aren't turning to online marketplaces because they dislike any shop or because they like another brand more. In many scenarios, customers just want a more convenient experience that's personalized for themselves - one that engages them.
Businesses should start building on that customer loyalty to see a positive change in customer lifetime value and their bottom line.
The strategy behind a customer loyalty program is simple yet powerful...
Loyal customers are rewarded and businesses increase sales.
Some big success stories…
Starbucks Rewards, a loyalty program launched by Starbucks has been one of the most successful implementations of a loyalty and customer retention strategy. It has been instrumental in propelling Starbucks to $22 Billion in revenue and a market cap that exceeds $67 Billion.
Best Buy also turned to customer loyalty after experiencing stagnant revenue growth year after year in its stores. It helped to double the company’s stock.
So here’s why customer loyalty programs are important for business
1. A repeat customer is worth 10 new customers
A repeat customer spends 67 percent more on a given purchase than a new customer does. By providing loyalty programs for current customers, businesses are not only saying thank you but are also motivating them to continue to be their brand ambassadors. They can easily spread the word about a business to their personal and social networks, helping businesses increase their customer base even more.
2. Rise above the competition
It can be difficult for a business to compete with a large brand considering that most large brands have more resources, marketing fund, better locations and the ability to offer lower prices. However, a good customer loyalty program is an easy way for businesses to show their special side and remain competitive in spaces dominated by big corporates.
For example, many consumers may not love burgers at a big-brand burger chain but do love the fact that they can earn points through their purchases and save money in the long run. However, it would be very simple and cost-effective for a restaurant with a quality burger to do the same.
3. Customer loyalty doesn't cost a fortune
Customer loyalty programs don’t drain businesses’ budget. While corporations spill millions of rupees into loyalty programs, businesses don’t have to follow the same tactic to achieve promising results. In today’s mobile era, cost-effective digital rewards programs are just as fruitful as the ones put in place by bigger players.
Winggz, a digital loyalty platform, enables businesses’ customers to earn points on their purchase. Businesses no longer have to waste time and money on printing marketing items when they are using digital customer loyalty programs. More importantly, they’re making it easier for their customers to keep using their service.
is the format of an old Kirana store… In this format the shopkeeper stands behind the counter, whereas the customer stands in front and orders the stuff that they want. The shopkeeper(s) get the stuff from the shelves behind them and give to the customers. The shopkeeper takes out the item that is old, wipe it out and present it to the customer and thus ensures that the old inventory gets cleared. The shop can be a mess from inside as long as the customer’s requests are handled fast enough. What the shopkeepers are losing with this shop format… With the packaging of the products becoming good and new products being introduced in the market, there are many a times when the customer does not know about the latest that the market has to offer in say, Muesli. The customer continues to ask for the old brand and he is served appropriately. Even if the new brand is more profitable for the retailer, it is very difficult for the retailer to push those items. The customer also does not indulg…
The grocery industry has intense competition. Just like the teams in 2018 FIFA World Cup, supermart owners are constantly working on new ways to get an edge over their competitors. Retention of customers is a big concern; the most challenging task is to identify loyal customers.
Consumer behavior is also changing rapidly, they expect to be entertained and inspired when visiting a store. In addition to this experience, today’s busy shoppers demand:
üConvenience üLoyalty-driven discounts andpersonalized offers based on their shopping habits and preferences üConsultation with the businesses that they frequent, that is, customers want to convey their suggestions and opinions directly to the managers and owners of the businesses that they visit
To gain a stronger foothold, a store has to do much more than stocking shelves, hosting sales and calling customers. Supermarts need to be more innovative today.
Supermarts can compete effectively by offering loyaltyprograms, in addition to providing supe…