If you want to know how loyal your customers are and how they see your brand, you can ask yourself these 5 questions.
Are your customers satisfied?
Do your customers trust your brand?
Do your customers favor your brand?
What is the recognized quality of your brand?
What is the recognized value of your product?
If you want your brand a sought-after superstar, building brand loyalty is an important factor that you can’t afford to ignore. By answering the above questions, you have discovered where your brand stands when it comes to reputation and loyalty.
If you are dedicated to customer satisfaction, your ideal customer will find its way to you. And if you can earn a customer’s trust and respect, they will continue to do business with you even if there are many available alternatives.
Customer loyalty is an important building block for the positive reputation of a business. It’s necessary for any business to understand the image that they emanate in the eyes of the customers.
is the format of an old Kirana store… In this format the shopkeeper stands behind the counter, whereas the customer stands in front and orders the stuff that they want. The shopkeeper(s) get the stuff from the shelves behind them and give to the customers. The shopkeeper takes out the item that is old, wipe it out and present it to the customer and thus ensures that the old inventory gets cleared. The shop can be a mess from inside as long as the customer’s requests are handled fast enough. What the shopkeepers are losing with this shop format… With the packaging of the products becoming good and new products being introduced in the market, there are many a times when the customer does not know about the latest that the market has to offer in say, Muesli. The customer continues to ask for the old brand and he is served appropriately. Even if the new brand is more profitable for the retailer, it is very difficult for the retailer to push those items. The customer also does not indulg…
Every business wants to grow their customer base who come back again and again and are ready to share their experiences with everyone they know. It makes sense as Loyal Customers are the best win for a brick and mortar business. It costs five times as much to attract new customers. In today’s digital era, consumers aren't turning to online marketplaces because they dislike any shop or because they like another brand more. In many scenarios, customers just want a more convenient experience that's personalized for themselves - one that engages them. Businesses should start building on that customer loyalty to see a positive change in customer lifetime value and their bottom line. The strategy behind a customer loyalty program is simple yet powerful... Loyal customers are rewarded and businesses increase sales. Some big success stories… Starbucks Rewards, a loyalty program launched by Starbucks has been one of the most successful implementations of a loyalty and customer retention stra…