If you want to know how loyal your customers are and how they see your brand, you can ask yourself these 5 questions.
Are your customers satisfied?
Do your customers trust your brand?
Do your customers favor your brand?
What is the recognized quality of your brand?
What is the recognized value of your product?
If you want your brand a sought-after superstar, building brand loyalty is an important factor that you can’t afford to ignore. By answering the above questions, you have discovered where your brand stands when it comes to reputation and loyalty.
If you are dedicated to customer satisfaction, your ideal customer will find its way to you. And if you can earn a customer’s trust and respect, they will continue to do business with you even if there are many available alternatives.
Customer loyalty is an important building block for the positive reputation of a business. It’s necessary for any business to understand the image that they emanate in the eyes of the customers.
Every business wants to grow their customer base who come back again and again and are ready to share their experiences with everyone they know. It makes sense as Loyal Customers are the best win for a brick and mortar business. It costs five times as much to attract new customers. In today’s digital era, consumers aren't turning to online marketplaces because they dislike any shop or because they like another brand more. In many scenarios, customers just want a more convenient experience that's personalized for themselves - one that engages them. Businesses should start building on that customer loyalty to see a positive change in customer lifetime value and their bottom line. The strategy behind a customer loyalty program is simple yet powerful... Loyal customers are rewarded and businesses increase sales. Some big success stories… Starbucks Rewards, a loyalty program launched by Starbucks has been one of the most successful implementations of a loyalty and customer retention stra…
Promotions aren’t just for marketing your products, they’re also a great way to let your customers know about events. If you’re having a special night, a trunk sale, happy hour, live music, or any other event, make sure your customers know.
Offer example: “Double your reward points between 4-7pm on 14th Feb
Thanks for Joining Promotion – for New Members
Send an offer to your newest loyalty members and/or customers to remind them to visit once again.
Offer example: “Rs.50 item!”“Thanks for joining! Here’s a Valentine’s Day treat: Get [enter most popular item] for only Rs. 99!” - Coupon
Not All Roses & Cake Promotion
Even if your store isn’t traditionally suited for Valentine’s Day, you can and should still take advantage of this holiday. Highlight your products as a great alternative to the standard Valentine’s Day gifts.
Offer example: “Get  free reward points with [any] purchase.”
Say a Secret Phrase Promotion
Want to engage with your customers more? Find a fun, non-intrusive phr…